Trip Cancellation Policy
These policies are in place to ensure you, our customer, receive the highest level of service and quality instruction. As group sizes are limited, all cancellation / rescheduling deadlines will be strictly adhered to. All cancellations must be received via letter or e-mail. Verbal cancellations are not accepted.
Cancelling a trip close to commencement date affects everybody on the course. Cancelling or changing a trip should be considered a last resort.
Trip deposits are Non-refundable
All customers are requested to confirm trip bookings with payment in full by the 15th of June. Full payment ensures participant registration on the course selected.
A company or individual may cancel a by submitting a WRITTEN NOTICE via e-mail or letter to the address above. The deposit is non-refundable and the balance of the trip is subject to the following cancellation fees:
· If cancelled over 2 months before the scheduled starting date of the trip, no payments are necessary and where full payment has been made, Apnea Australia will refund the trip balance back to the company or individual
· If cancelled within 1 month but more than 14 days before the scheduled starting date of the trip, a 50% cancellation fee will required by the company or individual
· If cancelled within 14 days but more than 7 days before the scheduled starting date of the trip, a 75% cancellation fee will be required by the company or individual
· If cancelled within 7 days before the scheduled starting date of the trip, a 100% cancellation fee will be required by the company or individual. A cancellation fee will be based on the full cost of the course at time of purchase.
Requests for Rescheduling
A company or individual may reschedule a trip without penalty by providing WRITTEN NOTICE at least 21 days prior to the scheduled starting date of the course. If a company or individual reschedules a specific trip without 21 days notice prior to the starting date and more than 5 days before, the company or individual will incur a “rescheduling fee” of 25% of the full fees which is due and payable prior to attending the rescheduled trip. A non-cancellation policy towards the new trip date will apply. Reschedules will be based on availability.
If a company or individual does not attend a trip and does not give notice, the company or individual will incur a 100% “no-show” fee.
Apnea australia reserves the right to cancel a trip at any time. If that is to occur, we will refund the trip fee(s) in full. In very exceptional circumstances, a trip may be cancelled by Apnea australia if a minimum number of candidates are not registered. In such an event, a candidate will be moved to any trip of their choice subject to availability and no extra fees will be incurred. Our liability is limited to trip fee(s) only. We cannot be held liable for airfare, lodging or other related expenses, including any airline penalties incurred. Apnea Australia will take all reasonable endeavours to provide notice to customers in the event of trip cancellation.
We ask that you please arrive at the agreed start time of the trip. because late arrivals disrupt the trip flow. In the event of late attendance, trips will begin at the scheduled time.
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Maximum and Certification depths on Freediving courses held during the trips.
Listed course depths are the maximum depths allowed on the course. Actual depths may vary depending on actual dive location and weathr.
Certification depths are shallower than the maximum course depth and it is not required to reach the maximum course date to achieve a certification.
Students must complete a medical declaration prior to commencing the course. It is at the discretion of the instrutor to decide weather a prior medical condition is acceptable. When a medical condition appears on the form, it is the student’s responsibility to seek medical advice and a medical clearence for freediving may be required. Please consult your instructor if you have any doubt.
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